Name * First Name Last Name Email * Q1: Onboarding SOP * Do you have a documented onboarding SOP for new hires? Yes No Q2: Field startup/shutdown SOP * Are field teams given written start-up and shutdown tasks? Yes No Q3: Dispatch documented? * Are dispatch or customer service workflows written and followed? Yes No Q4: Sales follow-up process? * Is your sales or quote follow-up process clearly documented? Yes No Q5: Equipment maintenance SOP? * Do you have a written equipment maintenance SOP? Yes No Q6: Can someone fill in using SOPs? * Can someone cover for you using your documented procedures? Yes No Q7: Hiring/interview process? * Do you have a documented hiring or interview SOP? Yes No Q8: Repeat tasks with checklist? * Are repeat tasks assigned with checklists or SOPs — not just memory? Yes No Q9: Customer complaint SOP? * Do you have SOPs for dealing with customer complaints or refunds? Yes No Q10: Training process? * Do you have a training system in place for new employees? Yes No Q11: Performance tracking SOP? * Do you have measurables or KPI's in place for your employees. Yes No Q12: Central SOP access? * Do you have a central system to allow ease of search for SOP's Yes No 🧮 SOP Audit Score How many “Yes (1)” answers did you select above? Your score: 6/12 Show My Results Instant feedback. No opt-in required.